Retention Manager (Bengali Speaking)

7waysconsult is an international consulting company. We are a rapidly developing company. A team of ambitious people who put professionalism and achievement of goals at the top of their priorities. A close-knit team of interesting and versatile individuals ready to help and share experience for the sake of achieving common goals. We never rest on the achieved results, we are constantly exploring new heights and becoming better every day.

About the Role
We are looking for a Bengali-speaking Retention Manager to join our team. The successful candidate will be responsible for maintaining strong relationships with agents through daily communication, providing support, and ensuring a high level of engagement.
The ideal candidate is a confident communicator with excellent interpersonal skills, a professional attitude, and a basic understanding of the iGaming industry.

Key Responsibilities
● Conduct daily calls with assigned agents.
● Build and maintain strong, long-term relationships with agents.
● Communicate clearly, professionally, and in a friendly manner.
● Explain company processes, updates, and promotions effectively.
● Follow up with agents and provide ongoing support.
● Monitor agent activity and performance.
● Maintain accurate records using Google Sheets and internal systems.
● Perform basic internet research when required.
● Work closely with management to achieve retention and performance goals.

Requirements

Languages
● Fluent Bengali (Required)
● Good English communication skills (Required)

Technical Skills
● Basic computer skills.
● Google Sheets.
● Internet research.
● Ability to quickly learn new tools and systems.

Personal Skills
● Excellent communication and interpersonal skills.
● Friendly, professional, and customer-focused attitude.
● Strong relationship-building abilities.
● Good organizational and time-management skills.
● Ability to work independently in a remote environment.
● Basic understanding or knowledge of the iGaming industry is preferred.

● KPI-based performance bonus is available after successful completion of probation.

Preferred Skills

● Customer Retention
● Relationship Management
● Communication Skills

Why Join Us?

• Work in a fast-growing international company
• Exposure to global payment systems and markets
• Opportunity for career growth and development
• Dynamic and collaborative work environment
• Free Meal and snacks